410-822-6110

INTERNET SUPPORT

No Internet Service

  1. Verify all the lights on the modem are normal
  2. Power off/on wireless router or cpe directly connected to the modem
  3. If unresolved Power off/on the modem

If further assistance is needed please contact Tech Support at 410-763-9400.

 

No Internet Service on 1 device

  1. Power off/on the device 1st
  2. Verify the device is either hard-wired or wirelessly connected to the network
  3. If unresolved Unplug/plug in the power cord to the router

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset wifi password

If using our gateway modem:

  1. Open up your web browser on a computer or device that is connected to the wifi network through the gateway modem
  2. Go to the web address 192.168.0.1
  3. Enter ‘admin’ in the username field; ‘password’ in the password field
  4. Click ‘Login’
  5. Change the wifi password in the ‘Pre-Shared Key’ contents for either/both the Wireless 2.4 GHz and Wireless 5 GHZ fields
  6. Click ‘Apply’

Note – once the wifi password has been reset all devices will need to be reconnected to the wifi network
If further assistance is needed please contact Tech Support at 410-763-9400.

 

If using our V-Fi managed WiFi product:

  1. Open the Homepass app on a mobile device.
  2. Press the menu button on the bottom left-hand corner of the screen.
  3. Select “Access” at the top of the screen.
  4. Next to the WiFi password, press the three vertical dots. Select “Edit”.
  5. Change password to new desired password. Press the check mark at the top right-hand side of the screen. Reconnect each device to the network with the new password.

 

Connecting a new computer or device to wifi

  1. Open wifi connection on device
  2. Locate Network Name(SSID)
  3. Click on the desired network to connect
  4. Enter wifi password when prompted
  5. Verify device is connected to the network by checking internet service

If further assistance is needed please contact Tech Support at 410-763-9400.

Email Settings

All Devices (Recommended)
Incoming Mail Server – Name mail.goeaston.net
Incoming Mail Server – Port Number 995 (POP3) / 993 (IMAP)
Encryption/Security Enabled (*See Notes Below)
Authentication email address and password
Outgoing Mail Server – Name smtp.goeaston.net
Outgoing Mail Server – Port Number 587
Encryption/Security Enabled (**See Notes Below)
Authentication email address and password

 

Notes:

Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.

Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select default, auto or TLS.

 

How to set up email on an iPhone

How to set up email on an iPad

 

Not receiving email/email box full

  1. Go to www.eastonutilities.com
  2. Click on ‘Check Email’
  3. Input Email address and password and click ‘Login’
  4. Click on the ‘Settings’ tab
  5. Verify the amount quota usage in the ‘Quota’ field
  6. If the quota is full, click on the ‘Email’ tab and begin to delete email messages
  7. Start with the trash folder then the sent folder (trash and sent email counts toward your storage space)
  8. If more space is needed proceed to inbox

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset email password

  1. If you don’t know your email password please contact Tech Support at 410-763-9400 for assistance
  2. If you do know your password but want it reset go to www.eastonutilities.com
  3. Click on ‘Check Email’ link
  4. Input email address and password and click ‘Login’
  5. Select “Settings”, then select “Password”
  6. Enter your current password, then new password twice. The new password must be at least 8 characters long. Press “Save”

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Remote Session – help.goeaston.net
Speed Test – speedtest.goeaston.net