410-822-6110
TV SUPPORT

Legacy DVR
Cisco Explorer 8642HD DVR

Service Interruption Message on screen
- Click ‘My Account’ at the top right of this page
- Enter My Account user name and password in the fields and click ‘Log in’
- Click ‘Report an Outage’
- Choose ‘Cable’ service
- Click ‘Reset Cable Box’
- After the process has completed you should receive a confirmation message that the cable boxes should be reset
Check TV to verify service is restored
If further assistance is needed please contact Tech Support at 410-763-9400.
No signal Message on screen
- Ensure that the cable box is turned on
- Check the TV to locate which connection leads to the cable box
- Using the remote control that came with the TV push the ‘Source’ or ‘Input’ button on the remote to bring up the source list
- Select the appropriate source from the list
- If correct source is selected but service isn’t restored unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
**Cable boxes take aprox 5min to reboot**
If further assistance is needed please contact Tech Support at 410-763-9400.
On demand/Feature Error
Unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
**Cable boxes take aprox 5min to reboot**
If further assistance is needed please contact Tech Support at 410-763-9400
Remote Issue
Replace batteries in remote..
Reprogram remote – follow the steps in the ‘Program Remote’ section that corresponds to your model remote.
If further assistance is needed please contact Tech Support at 410-763-9400.
Program Remote
Locate the model of the remote from either the bottom or back of the remote control.
Follow the link below that corresponds to your remote:
Arris HD-Dta
Arris MP 2000
Cisco DTA 50
CTU 900
SA AT2300
SA AT8550
UR2-211
UR2-DTA
UR3-SR3
UR4U-MDVR2B
UR5U-9020L