410-822-6110

TV SUPPORT

Service Interruption Message on screen
  1. Click ‘My Account’ at the top right of this page
  2. Enter My Account user name and password in the fields and click ‘Log in’
  3. Click ‘Report an Outage’
  4. Choose ‘Cable’ service
  5. Click ‘Reset Cable Box’
  6. After the process has completed you should receive a confirmation message that the cable boxes should be reset
    Check TV to verify service is restored

If further assistance is needed please contact Tech Support at 410-763-9400.

 

No signal Message on screen
  1. Ensure that the cable box is turned on
  2. Check the TV to locate which connection leads to the cable box
  3. Using the remote control that came with the TV push the ‘Source’ or ‘Input’ button on the remote to bring up the source list
  4. Select the appropriate source from the list
  5. If correct source is selected but service isn’t restored unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
    **Cable boxes take aprox 5min to reboot**

If further assistance is needed please contact Tech Support at 410-763-9400.

 

On demand/Feature Error

Unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
**Cable boxes take aprox 5min to reboot**

If further assistance is needed please contact Tech Support at 410-763-9400

 

Remote Issue

Replace batteries in remote..
Reprogram remote – follow the steps in the ‘Program Remote’ section that corresponds to your model remote.
If further assistance is needed please contact Tech Support at 410-763-9400.

 

Program Remote

Locate the model of the remote from either the bottom or back of the remote control.

Follow the link below that corresponds to your remote:
Arris HD-Dta
Arris MP 2000
Cisco DTA 50
CTU 900
SA AT2300
SA AT8550
UR2-211
UR2-DTA
UR3-SR3
UR4U-MDVR2B
UR5U-9020L