410-822-6110

Internet

 

Incoming Mail Server – Name: mail.goeaston.net
Incoming Mail Server – Port Number: 995 (POP3) / 993 (IMAP)
Encryption/Security: Enabled (*See Notes Below)
Authentication: email address and password
Outgoing Mail Server – Name: smtp.goeaston.net
Outgoing Mail Server – Port Number: 587
Encryption/Security: Enabled (**See Notes Below)
Authentication: email address and password
Notes:
Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.
Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select default, auto or TLS.
No Internet Service
  1. Verify all the lights on the modem are normal
  2. Power off/on wireless router or cpe directly connected to the modem
  3. If unresolved Power off/on the modem

If further assistance is needed please contact Tech Support at 410-763-9400.

 

No Internet Service on 1 device
  1. Power off/on the device 1st
  2. Verify the device is either hard-wired or wirelessly connected to the network
  3. If unresolved Unplug/plug in the power cord to the router

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset wifi password

If you have a gateway modem provided by Easton Utilities:

  1. Open up your web browser on a computer or device that is connected to the wifi network through the gateway modem
  2. Go to the web address 192.168.0.1
  3. Enter ‘admin’ in the username field; ‘password’ in the password field
  4. Click ‘Login’
  5. Change the wifi password in the ‘Pre-Shared Key’ contents for either/both the Wireless 2.4 GHz and Wireless 5 GHZ fields
  6. Click ‘Apply’

Note – once the wifi password has been reset all devices will need to be reconnected to the wifi network
If further assistance is needed please contact Tech Support at 410-763-9400.

 

Connecting a new computer or device to wifi
  1. Open wifi connection on device
  2. Locate Network Name(SSID)
  3. Click on the desired network to connect
  4. Enter wifi password when prompted
  5. Verify device is connected to the network by checking internet service

If further assistance is needed please contact Tech Support at 410-763-9400.

Email Settings
All Devices (Recommended) On-Network Only
Incoming Mail Server – Name mail.goeaston.net mail.goeaston.net
Incoming Mail Server – Port Number 995 (POP3) / 993 (IMAP) 110 (POP3) / 143 (IMAP)
Encryption/Security Enabled (*See Notes Below) Unchecked
Authentication email address and password email address and password
Outgoing Mail Server – Name smtp.goeaston.net smtp.goeaston.net
Outgoing Mail Server – Port Number 587 25
Encryption/Security Enabled (**See Notes Below) Unchecked
Authentication email address and password none

 

Notes:

Incoming Encryption:
*Select SSL if options are given. Otherwise select default or auto.

Outgoing Encryption:
**Select STARTTLS if options are given. Otherwise select default, auto or TLS.

 

 

Not receiving email/email box full
  1. Go to www.eastonutilities.com
  2. Click on ‘Check Email’
  3. Input Email address and password and click ‘Login’
  4. Click on the ‘Settings’ tab
  5. Verify the amount quota usage in the ‘Quota’ field
  6. If the quota is full, click on the ‘Email’ tab and begin to delete email messages
  7. Start with the trash folder then the sent folder (trash and sent email counts toward your storage space)
  8. If more space is needed proceed to inbox

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Reset email password
  1. If you don’t know your email password please contact Tech Support at 410-763-9400 for assistance
  2. If you do know your password but want it reset go to www.eastonutilities.com
  3. Click on ‘Check Email’ link
  4. Input email address and password and click ‘Login’
  5. Click on the ‘Settings’ tab
  6. Click on the ‘Change Password’ link on the left-hand column
  7. Enter existing password in the ‘Current Password’
  8. Enter desired password in the ‘New Password’ and ‘Confirm Password’ fields (Passwords must be a minimum of 8 characters, include 1 capital letter, 1 lowercase letter, and 1 number)
  9. Click on ‘Save Settings’ button

If further assistance is needed please contact Tech Support at 410-763-9400.

Phone

 

No Dialtone
  1. Ensure all phones are properly hung up on their base
  2. Verify cable modem has phone line light lit
  3. Verify phone cord is plugged into the ‘Line 1’ port on back of modem
  4. Trace phone cord from modem and ensure it is either plugged directly into a phone or wall jack
  5. Push and release the reset button on the modem to turn modem off/on
  6. Once the modem has rebooted (aprox 3min) check for dialtone

If further assistance is needed please contact Tech Support at 410-763-9400.

 

Voicemail Setup Instructions

Follow the prompts to enter # or 1 to confirm your entrees.

  1. Dial *62
  2. When you are prompted for a pin number enter the default 8642. You’ll then be prompted to enter a permanent pin number. The system will ask you to enter your permanent pin number a second time.
  3. You will then be prompted to say your name, at this point only say your name or business name.
  4. You will then press 1 to enter the voicemail options (do not choose option 3 the greetings menu). Option 1 is to listen to voicemails; option 2 is to record your busy greeting and option 3 is to record you’re no answer greeting (it is recommend to record both option 2 and option 3 the same).

 

Voicemail Retrieval Instructions
  1. Dial *62
  2. Enter your pin number and #.
  3. Press 1 and the system will notify you if you have any voicemails.
  4. Follow the prompts to listen to your messages.

 

No new voicemails

If you have an answering machine verify it is turned off.
The voicemail service will indicate when you’re mailbox is getting full, if this occurs please delete some voicemails to make room for new ones.
If further assistance is needed please contact Tech Support at 410-763-9400.

Feature Access Code Name Code
Anonymous Call Rejection Activation *77
Anonymous Call Rejection Deactivation *87
Call Forwarding Always Activation *72
Call Forwarding Always Deactivation *73
Call Forwarding Always To Voice Mail Activation *21
Call Forwarding Always To Voice Mail Deactivation #21
Call Forwarding Busy Activation *90
Call Forwarding Busy Deactivation *91
Call Forwarding Busy To Voice Mail Activation *40
Call Forwarding Busy To Voice Mail Deactivation #40
Call Forwarding No Answer Activation *92
Call Forwarding No Answer Deactivation *93
Call Forwarding No Answer To Voice Mail Activation *41
Call Forwarding No Answer To Voice Mail Deactivation #41
Call Forwarding Not Reachable Activation *94
Call Forwarding Not Reachable Deactivation *95
Call Forwarding Not Reachable Interrogation *63*
Call Return *69
Call Waiting Persistent Activation *43
Call Waiting Persistent Deactivation #43
Calling Line ID Delivery Blocking per Call *67
Calling Line ID Delivery Blocking Persistent Activation *31
Calling Line ID Delivery Blocking Persistent Deactivation #31
Calling Line ID Delivery per Call *65
Cancel Call Waiting *70
Direct Voice Mail Transfer *55
Do Not Disturb Activation *78
Do Not Disturb Deactivation *79
Last Number Redial *66
Speed Dial 100 *75
Speed Dial 8 *74
Voice Mail Clear MWI *99
Voice Portal Access *62

TV

 

Service Interruption Message on screen
  1. Click ‘My Account’ at the top right of this page
  2. Enter My Account user name and password in the fields and click ‘Log in’
  3. Click ‘Report an Outage’
  4. Choose ‘Cable’ service
  5. Click ‘Reset Cable Box’
  6. After the process has completed you should receive a confirmation message that the cable boxes should be reset
    Check TV to verify service is restored

If further assistance is needed please contact Tech Support at 410-763-9400.

 

No signal Message on screen
  1. Ensure that the cable box is turned on
  2. Check the TV to locate which connection leads to the cable box
  3. Using the remote control that came with the TV push the ‘Source’ or ‘Input’ button on the remote to bring up the source list
  4. Select the appropriate source from the list
  5. If correct source is selected but service isn’t restored unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
    **Cable boxes take aprox 5min to reboot**

If further assistance is needed please contact Tech Support at 410-763-9400.

 

On demand/Feature Error

Unplug the power cord from the back of the cable box for 10seconds – then plug power cord back into cable box.
**Cable boxes take aprox 5min to reboot**

If further assistance is needed please contact Tech Support at 410-763-9400

 

Remote Issue

Replace batteries in remote..
Reprogram remote – follow the steps in the ‘Program Remote’ section that corresponds to your model remote.
If further assistance is needed please contact Tech Support at 410-763-9400.

 

Program Remote

Locate the model of the remote from either the bottom or back of the remote control.

Follow the link below that corresponds to your remote:
Arris HD-Dta
Arris MP 2000
Cisco DTA 50
CTU 900
SA AT2300
SA AT8550
UR2-211
UR2-DTA
UR3-SR3
UR4U-MDVR2B
UR5U-9020L